[Q11-Q31] Free Sales Ending Soon - Use Real MB-340 PDF Questions [Nov 07, 2022]

NO.11 A company has a physical store that closes at 11:30 P.M. each night.
The store conducts a special promotion on a Saturday in June. The last customer does not complete their sale until Sunday at 1:30 A.M.
You need to ensure that all of the transactions for the promotion are financially and physically recognized on Saturday.
Which two fields should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Post as business day

End of business day

Closing method by shift

Statement method by shift

One statement per day

NO.12 A company uses Dynamics 365 Commerce Modern POS across 100 stores.
Stores receive product deliveries directly from vendors. The stores use the inbound inventory operation within Modern POS to receive the orders into store inventory.
A store encounters the following error when trying to receive an order:
The quantity entered exceeds the over-delivery tolerance. The maximum total quantity you can receive for this product is ’15’.
You need to resolve the issue and prevent it from happening again.
What should you do? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

NO.13 You need to configure pricing for the monthly price updates.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

NO.14 You need to configure the system for discontinued products.
What should you do?

Move discontinued products to a product category that is excluded from the items sold in store

Include items by products categories and explicitly specify each discontinued product to exclude

Stop the discontinued products for sales in the Default order settings

Block the discontinued products at the register

Include items by product categories and exclude discontinued products by product categories

NO.15 A company uses Dynamics 365 Commerce for their store point of sale (POS) operations.
The system is configured with a 10 percent coupon for a single product.
Customers can request the shelf label price if it is less expensive than the system price.
Customers must receive the best price for a product.
You need to configure the system to meet the requirement.
What should you do?

Set the Key in price field to the Must key in lower/equal price field.

Enable the Apply discounts to price overrides field.

Enable the Manual line discounts compound on top of system discounts field.

Enable the Apply discounts to key in price products field.

Enable the Allow price adjustments to increase product price field.

NO.16 You need to configure the system for the store inventory visibility requirements.
Which functions should you use?

Data distribution pull job and the Post inventory job in batch

Synchronize orders job and the Post inventory job in batch

Synchronize orders job and the Product availability job in batch

Validate store transactions job and the Post transactional statements job in batch

Data distribution job and Synchronize orders job in batch

NO.17 You need to provide ecommerce developers with the required design standards that must be met for the ecommerce guidelines.
What should you use?

Content Delivery Network

Microsoft Trust Center

E-commerce site builder

Microsoft Accessibility Center

docs.microsoft.com

Topic 1, Wingtips Toys
Current environment
General
Wingtip Toys uses Dynamics 365 Commerce to manage retail operations. The company has independent sales representatives who use a mobile app to create orders and then submit the orders by emailing the company a Microsoft Excel workbook.
All physical store locations run the Modern Point of Sale (POS) application on Microsoft Surface devices. High-performing sales representatives use the Modern POS on Apple iOS devices. Commerce channels are logically grouped by region and serviced by a single warehouse.
Current environment. Products
The products that are available for independent sales representatives to sell change often. Some toy sales are available only in certain markets. Many toys are made in only a limited run capacity.
Physical store locations can sell all products that are not discontinued.
The company uses product groupings to control viewing of products and product reporting. Reports include data about discontinued products.
Current environment. Pricing
Pricing is structured to be simplistic across all products. Products with different manufacturing costs must have similar prices if they are similar products.
The company calculates prices by using formulas in Excel workbooks. The prices are manually entered into Dynamics 365 Commerce.
You define the following Smart Rounding rules:

Current environment. Printed catalogs
Printed catalogs are mailed to sales representatives quarterly, but Wingtip Toys would like to get away from this practice Printed catalogs show all sellable products and highlight new products that will be released in a few months. The products are called unreleased products Sales representatives often mistakenly create sales orders for the unreleased products. These errors cause customer expectation issues Sales representatives occasionally provide feedback about a set of items. This results in the need for new product attributes that Wingtip Toys includes in future printed catalog releases Printed catalogs include product highlights, ratings, and reviews. The reviews are displayed under the products.
Current environment. Independent sales representatives
Sales representatives own the relationships with their clients. The representatives are responsible for communications with their clients Each sales representative is tracked in the current system as their own retail location or retail channel, much like each physical store is. Sales representatives are grouped under one of 10 different geographical regions Sales representatives often provide special friends and family pricing to all customers that are not available at the physical store locations Sales representative pricing is considered base pricing and not a discount Sales representatives collect customer feedback on products and pass feedback to the Wingtip Toys corporate office when they have time. The length of customer reviews is restricted in the current product management system and varies by product category Current environment. E-commerce The company has a primary website that focuses on brand awareness. The website does not support e-commerce Wingtip Toys has three blogs but actively maintains only one of the blogs. All three blogs still report high web traffic The out-of-the-box e-commerce channel offering was a significant factor when selecting Dynamics 365 Commerce The company is concerned that adding customer-facing online reviews and ratings may create problems. Reviews may include content that is inappropriate for children The existing e-commerce site is inaccessible to several customers who have disabilities Requirements. Products You must replace the printed catalogs with functionality in Dynamics 365 Commerce for all channels Preview items must be visible in all retail channels before the items can be sold in any channel You must prevent sales representatives from adding preview and discontinued products to transactions during product entry. New products being introduced for a season must be set up in their own product hierarchy group. The group correlates to their season and year Products that will be discontinued must not be sold for a one week prior to being removed from visibility within the POS. Sales associates must have to call headquarters to place an order for those products At the end of the season, the products in that hierarchy group will be removed from that season and year group and moved to their new category hierarchy group based on the type of toy The solution must use only one product hierarchy. Supplemental hierarchies must not be used. The solution must allow the company to manage products at the group level where possible, which can be by product category or ad hoc grouping of items All products must be discontinued in a single, streamlined process but are not discontinued by product category. The action of discontinuing the products must be done at the single item level or with ad hoc grouping All pre-released products must be made available for sale in a single, streamlined process New attribute groups must be added or removed from product groups quarterly based on sales representative feedback New monthly pricing must be automatically created by the system and must be reviewed and posted before pricing can take effect Requirements. Pricing The solution must allow for pricing changes by the different sales channels Calculated sales prices for items must automatically be changed to unify product pricing based on pricing ranges Prices must be adjusted monthly by using a model that uses costs plus a percentage increase of between 35 percent to 55 percent. The percentage increase must be based on product groups, per the following examples:
A handmade rocking horse under the wooden rockers product group costs $100 to make (cost). All wooden rockers will sell for 50 percent more. The final sales price will be $150 before strategic smart rounding is applied to the final selling price A wooden puzzle set is $10 to make (cost). All products in the Puzzles – 3-5-year old product will sell for 55 percent more. The final sales price will be $15.50 before strategic smart rounding is applied to the final selling price The physical stores run rotating weekly specials where certain product categories are discounted by 10 percent of the products’ retail price Requirements. Printed catalogs E-commerce functionality must replace functionality in the current printed catalog Some customers do not want their reviews printed in the catalogs. These customers must complete a Microsoft Forms survey to request that the company does not print their review in catalogs. Wingtip Toys must be able to look up the account identifier for the customer and remove the associated information from the system Requirements. Independent sales representatives Access to the Modern POS must be restricted to Wingtip Toys super users and only be used by sales representatives that meet a certain volume of sales a year All customers who transacted with the sales representative must be visible in Modern POS by the sales representatives. Other customers must not be visible by default.
If a customer has an active account with Wingtip Toys, but has not transacted with the sales, the representative must be able to retrieve that customer information in the Modern POS Sales representatives must no longer be responsible for customer reviews Requirements. E-commerce An e-commerce channel must be created within Dynamics 365 Commerce All information from the printed catalogs should be located within the e-commerce solution Customers and Independent sales representatives can use the e-commerce site to research products and to provide feedback on previous purchases The solution must allow for customers and their reviews to be completely deleted upon request The footer of the website must have a link named Customer reviews support, which will allow users to submit removal requests by using Microsoft Forms The e-commerce site must have a single blog site to centrally manage all new blog posts All prior e-commerce sites must redirect to the new e-commerce-focused Wingtip Toys website All existing URLs must remain the same. The new Wingtip Toys e-commerce site will use the newly secured URL wingtiptoys.com All existing web traffic to all existing, active website links must continue to operate through search engines and affiliate links, but all traffic should now use the new e-commerce website The new e-commerce site must meet all United States and Federal compliancy guidelines The new e-commerce site must reach the largest audience possible Requirements. Order delivery Shipping charges are managed by shipping method and dollar value All order over $250 must always receive free shipping using certain shipping methods Shipping charges will be calculated as $0, not as a discount off a shipping amount Shipping charges must be managed by one of the ten different regions

NO.18 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure loyalty cards that have defined loyalty programs.
Does the solution meet the goal?

Yes

No

NO.19 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?

Yes

No

NO.20 A company uses the advanced cash management feature of Dynamics 365 Commerce.
An issue with a register in one of the company’s stores is preventing the manager from closing the current shift. As a result, new sales cannot be processed on that register.
The issue will be investigated at a later time to allow sales to take place. All postings must be processed in Dynamics 365 while the investigation takes place.
You identify that a safe drop has not been reconciled.
You need to ensure that the store is able to process sales using this register as quickly as possible.
What should you do?

Log in as an employee with manager privileges and close the shift

Reverse the safe drop with a minus value and close the shift

Use the Suspend Shift operation and review the shift later

Mark the safe drop as reconciled using the Manage Shifts screen. Close the shift

NO.21 You need to provide ecommerce developers with the required design standards that must be met for the ecommerce guidelines.
What should you use?

Microsoft Trust Center

E-commerce site builder

Microsoft Accessibility Center

docs.microsoft.com

Content Delivery Network

NO.22 A company plans to create a discount that applies to all items in a shopping cart.
The discount must override any other applied discounts.
You need to set up the discount.
Which discount type should you use?

Exclusive

Best price

Compounded

Best performance

NO.23 A company uses a Dynamics 365 Commerce call center.
You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Create a permission group and configure the allow price override to None Allowed.

Configure a price override hold code within the call center parameters.

Enable order price control for the call center.

Configure override permissions with cost markup percentage values.

Assign a permission group to employees.

NO.24 A company uses Dynamics 365 Commerce. The company creates customer orders in its stores for home delivery.
Customers who return products to the stores often want to exchange their product for a different product. The company wants the stores to process these exchanges as a single transaction.
You need to configure the system.
What should you do?

Enable the Use realtime service for eCommerce order creation parameter

Enable the Process return orders as sales orders parameter

Enable the Create customer order in async mode parameter

Disable the Prohibit mixing sales and returns in one receipt parameter

NO.25 You need to configure shipping charges.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

NO.26 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?

Yes

No

NO.27 A company implements Dynamics 365 Commerce to manage physical stores and online commerce channels.
Commerce Headquarters is unable to retrieve transactions captured in the online channel.
You need to configure the system to retrieve the transactions.
Which processes should you use? To answer, drag the appropriate processes to the correct requirements. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

NO.28 A company is using the call center feature in Dynamics 365 Commerce.
Several customers require monthly sales orders that contain the same products and quantities. They need to have sales orders automatically created for them over time. The orders must be fully paid for before the orders are shipped.
You need to configure the system.
Which two parameters should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Cancellation notice day before order

First notice days from start

Backorder – Number of days

Revenue journal name

Continuity days before delivery

NO.29 A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

NO.30 A company implements a Dynamics 365 Commerce e-commerce website.
The company wants specific components to appear on a product page to help customers decide to purchase those products.
You need to configure the product page.
Which module types should you configure? To answer, drag the appropriate module types to the correct requirements. Each module type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

NO.31 A customer order is placed on hold by the system for potentially fraudulent activity.
You need to determine which aspect of the order caused it to be placed on hold.
What should you do?

View the order holds report and filter on the fraud hold code and order number.

View the fraud notes set on the order hold for the order.

View the hold reason code set on the order hold for the order.

View the fraud details specified on the order hold for the order.