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• February 21, 2023

[Q11-Q28] Try CSA Free Now! Real Exam Question Answers Updated [Feb 21, 2023]

Try CSA Free Now! Real Exam Question Answers Updated [Feb 21, 2023]

Get Ready to Pass the CSA exam with ServiceNow Latest Practice Exam 

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Understand the test subjects for ServiceNow CSA Exam

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ServiceNow CSA Exam exam dumps will include the following topics:

• Collaboration 20%
• Intro to Scripting & Application Tools 10%
• User Interface & Navigation 20%
• Self-Service & Process Automation 20%
• Database Administration 30%

Q11. Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

 Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

 Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

 Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

 Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Q12. The display sequence is controlled in a Service Catalog Item using which of the following?

 The Default Value field in the Catalog Item form

 The Sequence field in the Catalog Item form

 The Order field in the Variable form

 The Choice field in the Variable form

Q13. What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

 Notifications

 Alerts

 Texts

 Events

 Emails

Q14. What is a Dictionary Override?

 A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

 A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

 A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

 A Dictionary Override sets field properties in extended tables

Q15. Which module is used as the first step for importing data?

 Coalesce Data

 Transform Data

 Import Data

 Load Data

Q16. Which one of the following is NOT a type of Visual Task Board?

 Feature

 Guided boards

 Flexible

 Freeform

https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html

Q17. You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company’s ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

 Check the latest release notes at docs.servicenow.com.

 Activate the application plug in, on your personal dev instance.

 Search the wiki for the sales demo request form,

 Activate the application plug in, on your company’s production instance.

Q18. Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

 Requests can contain many items; and Items can be any item from the catalog.

 Vendors can sell multiple products; and products can be sold by multiple vendors.

 A Task can trigger many Workflows; and a Workflow can trigger many Tasks

 A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

Q19. What is the purpose of the Event Registry?

 The Event Registry lists all Events that have successfully completed within a 24-hour period

 The Event Registry is a list of all Events that originate through an integration

 The Event Registry is a module that provides Event definitions

 The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

Q20. Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

 Schema Map

 Dependency View

 Dependency Map

 Database View

Q21. When you seta policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

 Client

 Server

 Browser

 Network

Q22. You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

 Select Fields and Columns module

 Right click on form header, select Configure > Form Layout

 Click on context menu, select Configure > Form Designer

 Select Field Class Manager module

Q23. Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

 onSubmit

 onUpdate

 onCellEdit

 onLoad

 onEdit

 onChange

 onSave

Q24. Buttons, form links, and context menu items are all examples of what type of functionality?

 Business Rule

 UI Action

 Client Script

 UI Policy

Q25. Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers

 Context Menu > Configure > Form Layout

 Context Menu > Form > Layout

 Right click on header > Configure > Form Design

 Context Menu > Configure > Form Designer

 Right click on header > Configure > UX Dashboard

Q26. When using the Load Data and Transform Map process, what is the Mapping Assist used for?

 Mapping fields using the Import Log

 Mapping fields using Transform History

 Mapping fields using an SLA

 Mapping fields using a Field Map

Q27. On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

 Drilkdown

 Lookup

 Quickview

 Preview

 Snapshot

 Reference

Q28. A knowledge article must be which of the following states to display to a user?

 Published

 Drafted

 Retired

 Reviewed

Explanation

 Loading …

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