QUESTION 42
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = ‘Sail,’ the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?

QUESTION 43
Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?

QUESTION 44
What two visualizations can you use to present insight data on the Explore Data landing page? (Choose Two)

QUESTION 45
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)

QUESTION 46
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

QUESTION 47
In the following view of a timesheet application, an employee enters their hours for the week. The total hours highlighted are automatically updated with the appropriate values as the employee enters their time.

QUESTION 48
Which scenario is a use case for the Wait step?

QUESTION 49
You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

QUESTION 50
How do you guide users through an application form without requiring user training?

QUESTION 51
You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page .
Which scope would you select for the data page?

QUESTION 52
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then confirms the corrected address.
How do you configure this requirement?

QUESTION 53
All managers need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report. Which configuration do you perform to fulfill these requirements?

QUESTION 54
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

QUESTION 55
In a hiring application:
* An employee interviews the candidate.
* The Human Resources (HR) team creates and sends the offer letter.
* The Information Technology (IT) team assigns the workstation.
* The facilities team assigns the work desk.
To meet these requirements, what personas do you create?

QUESTION 56
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

QUESTION 57
Before development, your team creates a spreadsheet with work items to populate the backlog. How do you populate the backlog directly from the spreadsheet?

QUESTION 58
A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons:
* Stolen card
* Duplicate charge
* Fulfillment error
Most disputes for the stolen cards occur at two vendors, MegaMart and MaxValu. The fraud analyst requests a report that displays stolen card disputes meeting the following thresholds:
* USD 25 or more at MaxValu
* USD 50 or more at MegaMart
Given the following filter conditions, which logic statement returns the correct subset of transaction disputes?

QUESTION 59
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?

QUESTION 60
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

QUESTION 61
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

QUESTION 62
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?

QUESTION 63
Which three of the following options are application layers in the Situational Layer Cake architecture? (Choose Three)

QUESTION 64
Your client is planning their next MLP release.
What three pillars are used to capture information for the release’ (Choose Three)