This page was exported from Exam for engine [ http://blog.test4engine.com ] Export date:Mon Nov 18 2:51:55 2024 / +0000 GMT ___________________________________________________ Title: [Feb 20, 2024] Get to the Top with GCX-ARC Practice Exam Questions [Q35-Q49] --------------------------------------------------- [Feb 20, 2024] Get to the Top with GCX-ARC Practice Exam Questions Use Real GCX-ARC Dumps Free Sample Questions and Practice Test Engine Q35. Which ACD routing method routes interaction to the next available agent?  Bullseye ACD  Standard ACD  Skills based routing  All of the above Q36. Which variable’s value indicates whether the flow is running in debug mode?  Flow.IsTest  Flow.IsDebug  Flow.Version Q37. Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.  “He said, ‘ I will schedule the meeting for the specific time zone with AM PM settings'”  He said, I will schedule the meeting for the specific time zone with AM PM settings  “He said, /” I will schedule the meeting for the specific time zone with AM // PM settings/””  “He said, ” I will schedule the meeting for the specific time zone with AM PM settings”” Q38. To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.  Secure  Inbound  In-Queue  Outbound Q39. Which speech recognition feature is enabled by default for new Inbound call flows?  Enable speech recognition for the entire flow  Company Directory speech recognition  Complete match timeout  Incomplete match timeout Q40. You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.  Data Table Lookup  Collect Input  Collect Data  Call Data Action Q41. Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)  Call Data Action  Call Back  Set Flow Outcome  Collect Input  Data Table Lookup  Get Participant Data Q42. Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.  MakeDateTime(2020,5,3)  MakeDateTime(2020,3,5)  MakeDateTime(5,3,2020)  MakeDateTime(3,5,2020) Q43. Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?  DTMF  CRM  IVR  Telephony Q44. What would you select from the Performance menu to view real-time statistics for all active campaigns?  Scripts  Campaign Management  Outbound Campaigns  Schedules Q45. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)  The maximum capacity that an agent may handle simultaneously for each supported media type  The after call work time for each media type  The length of time that an agent may spend on each media type  The number of different media types that an agent may handle simultaneously  The media types that can interrupt current interactions that an agent is handling Q46. What is the maximum prompt file size you can upload?  10 MB  20 MB  25 MB  50 MB Q47. What is the minimum value for the number of times to repeat a menu?  1  2  5  0 Q48. Select all the sections available to configure the global settings for a newly created flow. (Choose five.)  Actions  Data  Event Handling  Menus  Prompts  Dependencies  Supported Languages  Speech Recognition Q49. Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?  The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.  The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.  Loading … Pass Genesys GCX-ARC exam - questions - convert Tets Engine to PDF: https://www.test4engine.com/GCX-ARC_exam-latest-braindumps.html --------------------------------------------------- Images: https://blog.test4engine.com/wp-content/plugins/watu/loading.gif https://blog.test4engine.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2024-02-20 16:11:41 Post date GMT: 2024-02-20 16:11:41 Post modified date: 2024-02-20 16:11:41 Post modified date GMT: 2024-02-20 16:11:41