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QUESTION 23
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Discipline 5 – Implement a Work-around

Discipline 5 – Implement Corrective Actions

Discipline 5 – Choose Corrective Actions

Discipline 5 – Prevent Recurrences

QUESTION 24
Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

QUESTION 25
Which tracing tools that help to debug WebRTC protocols are available on the Avaya BreezeTM platform?

traceTURN, traceSTUN, and traceHTTP

traceWEB and traceSM

traceSTUN, traceTURN, and traceCE

traceHTTP and traceCE

QUESTION 26
To log on the one-X Communicator to Avaya Aura Presence Services server, what do you enter in the IM and Presence / Server field of the one-X Communicator?

the management IP-Address of FQDN of Avaya Breeze™ server

the management IP-Address of FQDN of Avaya Aura Session Manager (SM)

the SM100 IP-Address of FQDN of Avaya Aura Session Manager (SM)

the SM100 IP-Address or FQDN of Avaya Breeze™ server

QUESTION 27
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible that pointed to this issue?

List trace; PPM requests were going to Avaya AuraSession Manager instead of the PPM server

traceSM; SIP requests were going to Avaya AuraSession Manager instead of SBCE

traceHTTP; all HTTP requests were going to SBCE instead of Avaya AuraCommunication Manager

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

QUESTION 28
A customer called in stating that none of their users can IM or see each other’s Presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?

Use SSH to Avaya Breeze TM, and run SMnetSetup.

Use SSH to Avaya Breeze TM, and use the route command to correct the routing table.

Use Avaya AuraSystem Manager web GUI to update the SIP Entity screen.

Use Avaya AuraSystem Manager web GUI to access the Engagement Development Platform<; Server Administration, and edit the Server Instance.

QUESTION 29
You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client.
After several attempts you cannot do it and realize that it is because you are using the wrong port. Which port should you use to connect to the SBC using an SSH client?

5022

2222

222

822

QUESTION 30
Callers hear a fast busy when they dial into Avaya AuraMessaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?

Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

SSH to AAM, and execute the release trunks all command.

SSH to AAM, and execute the release trunk command.

Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.

QUESTION 31
To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

in the Application Relay tab of the Relay Services page

in the Networks tab of the Network Management page

in the Interfaces tab of the Network Management page

in the Reverse Proxy tab of the Relay Services page

QUESTION 32

Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

Under Avaya Breeze > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

QUESTION 33

Refer to the exhibit.
SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura Presence (PS).
Based on the exhibit, which statement about the message flow is true?

Avaya Aura Presence sends Notify to the telephone via Avaya Aura Session Manager.

Phone sends Register message to Avaya Aura Session Manager via Avaya Session Border Controller for Enterprise.

The telephone sends Subscribe message to Avaya Aura Session Manager via Avaya Session Border Controller for Enterprise.

Avaya Aura Presence sends Notify to the SIP endpoint via Avaya Session Border Controller for Enterprise.

QUESTION 34
You are troubleshooting file synchronization issue on the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP).
Which logs will be helpful in finding out the status of file synchronization?

PPM logs on the Branch Session Manager (BSM)

Avaya Aura Communication Manager (CM) file synchronizations logs on the Main CM Server

PPM logs on the Core Avaya Aura Session Manager (SM)

Replication Data logs on the Avaya Aura System Manager (SMGR)

QUESTION 35
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

QUESTION 36
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

Under Engagement Development Platform > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

Obtain and install an Avaya BreezeTM license on webLM with more instances of Avaya BreezeTM nodes.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

QUESTION 37
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?

List trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server

traceSM; SIP requests were going to Avaya Aura Session Manager instead of SBCE

traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura Communication Manager

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

QUESTION 38
Which command on the main Avaya Aura Communication Manager (CM) server shows the time when translations were last updated on the CM Survivable Server?

display time

list translation

list survivable-processor

list lsp

QUESTION 39
Which types of certificates can be verified from the Avaya Aura Application Enablement Services (AES) web console?

common a default Avaya SIP certificates

only Avaya server certificates

common and default Avaya server certificates

default certificates and Avaya server certificates

QUESTION 40
A technician is trying to access the Avaya Aura Media Server (AAMS) after receiving a troubleshooting ticket. After falling to enter the system using different web browsers, the technician realizes the incorrect URL was used.
Which URL must be used to access the AAMS web page?

http://<AAMS FQDN or IP address>:443/admin

http://<AAMS FQDN or IP address>/em

https://AAMS FQDN or IP address:8443/emlogin

http://SMGR FQDN or IP address:8443/aams