100% Free 500-443 Files For passing the exam Quickly UPDATED May 29, 2024 [Q26-Q49]

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100% Free 500-443 Files For passing the exam Quickly UPDATED May 29, 2024

500-443 Dumps Questions Study Exam Guide

The 500-443 exam is intended for professionals who have a deep understanding of Cisco UCCE solutions and want to enhance their skills in advanced administration and reporting. It is also recommended for individuals who work in contact center environments and need to manage complex deployments of UCCE. Candidates should have at least three years of experience in deploying and administering UCCE solutions, as well as a solid knowledge of Cisco Voice over IP (VoIP) technologies, Cisco networking principles, and data center operations.

Cisco 500-443 certification exam is an advanced-level exam designed for contact center administrators and reporting professionals. 500-443 exam is focused on testing the candidate’s knowledge and skills in managing, administering, and reporting on contact center enterprise solutions. 500-443 exam is aimed at professionals who have experience working with Cisco contact center solutions and want to enhance their knowledge and skills to take their career to the next level.

NO.26 A report definition user is trying to delete an existing definition but fails. What is the cause?

Another user is editing the report at the same time.

The Report Definition has an incorrect Data Source configured.

The user does not have Read permission for this definition.

The Report Definition is being used with an existing report.

NO.27 What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

drfSchedule.xml

drfDevice.xml

drfDeviceProfile.xml

drfPlatform.xml

drfSystem.xml

NO.28 Where must a Dialed Number be mapped within CCE?

Call Type, which in turn points to a scheduled Routing Script

Precision queue

Skill group

Media Server

NO.29 What is the semantic meaning of the RouterCallKeyDay variable?

It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from “Monday” to “Tuesday”.

It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

It represents a sequence number used for ordering rows for the same call.

It represents a string that corresponds to a Globally Unique Call Identifier.

NO.30 Which of the following tools can be used to troubleshoot common UCCE issues related to call center performance? (Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Intelligence Center (CUIC)

Cisco Unified Communications Manager (CUCM)

Cisco RTMT (Real-Time Monitoring Tool)

NO.31 Which
option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts?

Cisco Unified Customer Voice Portal to route calls to “mediaserver”

mapping an IP address to hostname on Cisco Unified Contact Center Enterprise

mapping an IP address to hostname on VXML gateway

no default “mediaserver” in Cisco Unified CVP configuration

NO.32 What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The “Admin* page or OAMP site is used for the daily “admin.’

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, “Admin* page, “System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

NO.33 Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

user.microapp.input_type

user.microapp.FromExtVXML

user.microapp.error_code

user.microapp.server_info

NO.34 Which list of scripting objects is valid in a Consider If formula for Precision Queue?

Call, Attribute, SkillGroup, Call Type

Call, PQ, SkillGroup, Call Type

Call Type, PQ, Attribute, Call

Call, Call Type, Proficiency, SkillGroup

NO.35 Which device access is needed to manage agent phones for UCCE/PCCE?

CUCM Admin

CCE Web Admin tool

Config Manager tool

Finesse Admin

NO.36 Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

ICM Organizational Unit

ICM facility

ICM User Group policy

ICM Security policy

ICM instance

ICM agent users

NO.37 What is the purpose of the SMTP setting in the CUIC administrator web page?

configure the email server and actual schedule for the reports to be sent

configures the actual schedule for the reports to be sent

only configures the email server used to email scheduled reports

only configures the email server used to email the alert notification

NO.38 What is the purpose of Cisco Unified Contact Center Enterprise (UCCE. in a contact center enterprise system?

To manage customer interactions across multiple channels

To provide call control and signaling

To monitor agent performance

To record customer interactions

NO.39 What are two ways to access UCCE/PCCE Servers? (Choose two.)

ICA

Web browser to access Web Administration tool

RAW

Secure Shell (SSHW1

Microsoft RDP

NO.40 What are two Bulk Import Tool ‘Template’ Options to perform Administration Tasks? (Choose two.)

Call Type

Extended Call Variable

Call routes

Skill Groups

User

NO.41 Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Test your scripts to ensure that all routing logic is correct.

Configure default labels for each dialed number using the Configuration Manager.

Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Configure default labels for each skill group using the Configuration Manager.

In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

NO.42 What is the role of a private network in UCCE/PCCE?

provides configuration updates from Logger to AW

keeps each side of the duplex pair in sync

replicates data from PG to Router

communicates with the public network

NO.43 Which of the following tools can be used to troubleshoot common UCCE issues related to media routing? (Select all that apply)

Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

RTMT (Real-Time Monitoring Tool)

Cisco Unified Intelligence Center (CUIC)

NO.44 Using queuing at the edge with SigDigits, which option describes what “param sigdigits 3” on the bootstrap service accomplishes?

Prefix three digits to the dialed number at the end.

Suffix three digits to dialed number.

Truncate three digits from dialed number.

Consider only the first three digits from the dial number.

NO.45 Which of the following is a common UCCE issue related to call routing?

Agent login failures

Database connectivity issues

Media routing failures

Call drops or transfers

NO.46 What is referred to as a switch leg on CVP?

Script request from CVP to UCCE/PCCE

Ingress SIP call leg from Ingress gateway to CVP

Ringtone call from CVP to WB

Agent call initiated by CVP

NO.47 What is the purpose of Cisco Packaged Contact Center Enterprise (PCCE)?

To deploy a UCCE system on-premises

To deploy a UCCE system in the cloud

To deploy a UCCE system for small and medium-sized businesses

To deploy a UCCE system for large-scale enterprise contact centers

NO.48 Which Cisco Finesse CLI command provides the license MAC address?

show network status

show net status

show status

show network detail

show net detail

NO.49 Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)

The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.

As an option, set the dial plan with 9191*.

As an option, set the dial plan with 9292*.

The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

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100% Free 500-443 Files For passing the exam Quickly UPDATED May 29, 2024 [Q26-Q49]

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