Advanced-Cross-Channel Questions – Truly Beneficial For Your Salesforce Exam (Updated 40 Questions) [Q13-Q30]

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December 23, 2022

Advanced-Cross-Channel Questions – Truly Beneficial For Your Salesforce Exam (Updated 40 Questions) [Q13-Q30]

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Advanced-Cross-Channel Questions – Truly Beneficial For Your Salesforce Exam (Updated 40 Questions)

View All Advanced-Cross-Channel Actual Exam Questions, Answers and Explanations for Free

QUESTION 13
When are customers eligible to be send a message in STO(when customer will engage then its sent)

immediately when the STO activity arrives

Within the first minute of next hour.

with the next hour

At the hour user engages Within the next 24hours

QUESTION 14
You are using replace inbox message feature. But your audience has changed and some of the contacts who received the first message do not exist. What would happen?

the inbox message is replaced for all user.

the inbox message is replaced only for users who do not exist:

inbox message Is replaced for users who read the first message.

Inbox message is replaced for existing usef s and deleted for users who do not eixist.

QUESTION 15
What does Einstein copy Insight take into account, Select 3(arul’s answer a,b,c)

Frequently used phrases in subject line

spelling and punctuation errors

emotional tone of subject line

engagement data

QUESTION 16
3 possible reasons why a SMS message would fail to reach users mobile? (select 3 options)

switched off

SMS sent to landline number

mobile is in another call

out of cellular network coverage

Low battery

QUESTION 17
What data is there in mobile connect demographics, select3

City

Region

First name

channel

QUESTION 18
What is true about Inbox message:

It can open any public url also and not only cloud page

Device owns the message not the contact.

Contact owns the message not the device.

Alert+inbox consume 1 supermessage.

QUESTION 19
Where would you set a threshold limit in social studio

enterprise admin settings

workspace settings

tab in engage

column in engage

QUESTION 20
Where can you see ad details for facebook ad campaign. Both advertising campaigns and journey builder)

Journey builder

On the facebook ad channel

QUESTION 21
What will you to send a real time email to a customer with a dynamic buy link when available stock goes below 50? Select 2.

Journey api

Rest api

Transactional messaging api.

Email soap api

QUESTION 22
What is prerequisite for email/web recommendations: select 2

collect tracking code

catalog

QUESTION 23
Where to create topic profiles in command center?

command center

social automate

social admin

QUESTION 24
How frequently does Einstein Engagement Scoring updates to email?

Email daily

Mobile Weekly

Model Monthly

QUESTION 25
What is true about Einstein engagement frequency (EEF). Select 3

EEF uses only commercial send data not transactional

The model uses data available only in your account

Used to determine correct no of mails to be send so that there are less unsubscribes due to email fatigue. email fatigue.

It uses last ISO days engagement data

QUESTION 26
Decision split using contact data not working, myorders DE with 1 to many relationship configured in attribute group. What questions you need to ask to troubleshoot. Select multiple

Are u using attribute to attribute comparison.

Is there any spelling mistake in your contact attributes.

Are there any eligible matching orders for that particular contact

QUESTION 27
How are profiles merged In IS:

Once a day

Probabilistic matching

Deterministic matching on matched identities

QUESTION 28
What user permission is required to configure SSO in social studio.

Super user

full user

custom user

limited user