Dec-2023 C-FSM-2211 Study Material, Preparation Guide and PDF Download [Q13-Q33]

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December 20, 2023

Dec-2023 C-FSM-2211 Study Material, Preparation Guide and PDF Download [Q13-Q33]

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Dec-2023 C-FSM-2211 Study Material, Preparation Guide and PDF Download

Free C-FSM-2211 Certification Sample Questions with Online Practice Test

NO.13 For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.

Perform the activity checkout.

Set the service call to Finished.

Set the service call to Technically Completed.

Release the assignment.

NO.14 How are labels used within the Smartforms and Feedback module?

To filter the list of Smartforms

To add a label to be used as reference by the field engineer

To act as a reference for generating a Smartform report

To identify the elements in the Smartform

NO.15 What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.

Interactive Dialogue using AI chatbot allows for No touch service scenarios

QR code scanning helps you to easily identify the affected Appliance

Smart forms help you structure your service processes

Online capabilities help you to capture electronic signatures

NO.16 Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

Record the Progress of the Incident

Scan a QR Code

Record the incident via the website

Monitor the Execution Stage

Assign parts to the incident

NO.17 What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Use pre-assembled queries.

Modify an existing query or create a new query.

Import queries.

Use pre-assembled reports.

NO.18 What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

Crowd workers can reschedule assignments within a set time frame

Intelligent scheduling to determine the best qualified technician

Configurable onboarding platform to invite partners

Crowd workers can accept or reject assignments within a set time frame

Automatic determination of activity effort and materials consumed

NO.19 What are the benefits of using activity feedback? Note Generate checklist reports for the customer.

Assist technicians to record time and materials.

Assist technicians to capture resolutions.

Generate QA reports with the captured data.

There are 2 correct answers to this question.

NO.20 How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.

You can use it to define and upload new custom data objects.

You can use it to download a template for a selected data object type.

You can use it to upload a formatted and populated data record file.

You can use it to download a list of master data object records.

NO.21 Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management?
Note:There are 2 correct answers to this question.

SSL-Encrypted cloud communication

Hardware redundancy control

Outage Protection

Sophisticated Cloud Service Firewall

NO.22 Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.

Copy template

Preview report

Import translations

Design new icons

Create custom elements

NO.23 As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.

Standard Checkout

Save Efforts

Complete Smartform

Group Checkout

NO.24 What are some of the main security characteristics of the SAP Field Service Management mobile app? Note:
There are 2 correct answers to this question.

Advanced perimeter security

SSL-secured communication

Full backup protection of customer data

OAuth token for login-free access

NO.25 Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

Perform system monitoring.

NO.26 Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

Delete Report

Create Requirement

Build Query

Delete Object

Create Object

NO.27 As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

You apply company-level settings to all databases.

You apply company-level settings to a specific database.

You apply account-level settings to all databases.

You apply account-level settings to a specific database.

NO.28 You want to make an activity available on the service technician’s mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Check the availability of the technician.

Drop the activity onto the technician.

Click and release the assignment.

Identify a suitable technician by skills.

NO.29 What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Service Call

Service Contract

Equipment

Activity

Business Partner

NO.30 Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

Master Data