Exam for engine

QUESTION 23
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

QUESTION 24
Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

QUESTION 25
Which tracing tools that help to debug WebRTC protocols are available on the Avaya BreezeTM platform?

QUESTION 26
To log on the one-X Communicator to Avaya Aura Presence Services server, what do you enter in the IM and Presence / Server field of the one-X Communicator?

QUESTION 27
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible that pointed to this issue?

QUESTION 28
A customer called in stating that none of their users can IM or see each other’s Presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?

QUESTION 29
You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client.
After several attempts you cannot do it and realize that it is because you are using the wrong port. Which port should you use to connect to the SBC using an SSH client?

QUESTION 30
Callers hear a fast busy when they dial into Avaya AuraMessaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?

QUESTION 31
To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

QUESTION 32

Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?

QUESTION 33

Refer to the exhibit.
SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura Presence (PS).
Based on the exhibit, which statement about the message flow is true?

QUESTION 34
You are troubleshooting file synchronization issue on the Avaya Aura Communication Manager (CM) Survivable Remote Server (LSP).
Which logs will be helpful in finding out the status of file synchronization?

QUESTION 35
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

QUESTION 36
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

QUESTION 37
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?

QUESTION 38
Which command on the main Avaya Aura Communication Manager (CM) server shows the time when translations were last updated on the CM Survivable Server?

QUESTION 39
Which types of certificates can be verified from the Avaya Aura Application Enablement Services (AES) web console?

QUESTION 40
A technician is trying to access the Avaya Aura Media Server (AAMS) after receiving a troubleshooting ticket. After falling to enter the system using different web browsers, the technician realizes the incorrect URL was used.
Which URL must be used to access the AAMS web page?